We always recommend ordering online to be sure there are no mistakes caused by miscommunication. Ordering online is actually more secure because we never see the credit card number (so it is not written down or documented anywhere). If you still wish to order by phone, you can call 1010tires.com between the hours of 8:00 am to 5:30 pm Pacific Time between Monday and Friday. The toll free number is 1-888-825-MAGS (6247).
We recommend you register first and then add your order to the shopping cart to save time and ensure accuracy.

If you would like to send in a request for a product purchase you can forward your information and product request to:

1010tires.com Inc.
12291 Bridgeport Road
Richmond, BC
Canada
V6V 1J4

Include the following info:

• Name (First and Last)
• Address
• Contact Info (Phone & E-mail)
• Make, Model & Year of Vehicle
• Make, Model, Size, Colour & Quantity of Product(s)

To order via fax please include all of the following information in your fax:

• Name (First and Last)
• Address
• Contact Info (Phone & E-mail)
• Make, Model & Year of Vehicle
• Make, Model, Size, Colour & Quantity of Product(s)

1-604-270-4729

A sales representative will contact you regarding payment options.

You may place your order by e-mail by sending a request stating that you would like to place an order through e-mail.

Include the following info:

• Name (First and Last)
• Address
• Contact Info (Phone & E-mail)
• Make, Model & Year of Vehicle
• Make, Model, Size, Colour & Quantity of Product(s)

Please do not email us your credeit card information. A sales representative will contact with regards to your payment options.

We do ship internationally. There are, however, some countries or regions that we are not able to ship to due to exorbitant freight costs. Please email us prior to placing an order in order to find out whether or not we are able to ship to your destination. All international orders should be set up with our International Order Desk via E-mail or phone before placing the order. You may also place the order online, but our shopping cart is not programmed to provide accurate shipping quote for orders outside of North America. If you choose to place your order online, we will manually adjust it to include shipping and other applicable fees after the order is submitted. We provide you with the following payment options: money wire transfer (SWIFT), PayPal (some restrictions apply), Western Union or Credit Card . If you prefer the latter the following processing fees will apply:

• Orders up to $1,000 – $45,
• Orders $1,000 - $1,500 - $65
• Order over $1,500 - $95

All international orders are quoted in U.S. Dollars (there are some exceptions). Our preferred method of shipment is by UPS (we have obtained a very favorable shipping rate). We can also ship your order by air cargo to the nearest airport. This method is usually cheaper but would require you to pick up your shipment and clear it through your local customs. We are not responsible for any duties or other charges applicable when the order enters your country regardless of your chosen shipping method. To obtain a complete quote please email us and provide us with the following information:

• Product(s) you are interested to purchase and quantity
• Vehicle information - year, make, and exact model
• Destination country and / or city
• Method of shipping - UPS or by cargo (name of the nearest airport)

Our International Sales Desk (ISD) will be more than happy to answer all your inquiries and will arrange for your order to be delivered on time and to your satisfaction. All international order phone inquiries to 1-604-270-4721 Ext 102 or email us.

Q:

Can I buy an odd number of wheels (i.e. one, or three)?

A:

Some of our wheels can only be sold as a set of four. At times we can make exceptions and sell an odd number, but this will be levied with a service charge of US$25.00/CAD$35.00. If you are concerned, please e-mail us before placing your order and we can tell you if it can be done or not. Some wheels automatically limit the quantity on the shopping cart. These wheels can only be bought as a full set of four wheels. Note, however, that this only applies to wheels. You may order as many tires as you need and there are no additional charges to order an odd number of tires.

Q:

Do you have everything listed on your web site in stock?

A:

No, but we do carry a large inventory. Also when we don't have stock we can get most products from our affiliate warehouses within a day or two. Sometimes items are totally sold out and we can't get them for some time. This is obviously beyond our control and we will contact you via E-mail to let you know and give you the option of waiting or canceling the order. If you are at all concerned about availability or shipping time, please E-mail us for confirmation before placing your order. If we have to order a product in from a supplier and you choose to cancel the order before we ship it to you, there will be a 15% re-stocking fee levied. This is because the products are on the way to us already and we will not be able to return it to the supplier.

Q:

Do you carry other wheels or tires not listed on your web site?

A:

The brands listed on the web site are what we mainly deal with. If there is a current model missing in one of these brands, we can usually get it and you are welcome to e-mail us and ask for information about it. As for brands not listed, we prefer not to do special orders. In the odd case that we do a special order, the items are not returnable for any reason. Also, if you place a special order and then cancel it before we ship it to you, there will be a 15% re-stocking fee levied on the refund. This is because the products are on the way to us already and we will not be able to return them to the supplier.

Q:

Do I get wheel nuts, hub rings, and valve stems when I order wheels?

A:

For Canadian customers, when you buy a tire and wheel package from us, we mount the tires onto the rims, and computer wheel balance them. We will also supply you with an installation kit that includes wheel nuts (or bolts), valve stems (installed with the tires), and hub centering rings (when necessary). We wrap your package in a specially designed packaging to eliminate the risk of damage to your package while delivered. All this, for as little as $49.99; a great savings of up to $150, if you were purchasing tires and wheels separately. When you receive your tire and wheel package, all you need to do is just bolt them on your vehicle and enjoy the ride. For U.S. customers, our ability to mount and balance before shipping depends on the products ordered. If this is a concern for you we recommend E-mailing us to verfiy before placing your order. If you buy wheels only, they are shipped with the center caps only (if applicable). You do have the option however, to purchase the installation kit for an extra cost.