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Warranty
Tires
PLEASE NOTE: Tire warranties are pro-rated and do not give you a free tire. You will be charged for the amount of tread that has
been used, based on the national adjustment price at the time of the warranty, and most likely a service fee and labor fee.
In Canada: Tires are covered by the manufacturer's quality warranty. Take the tire to your local authoried dealer of that brand
along with your 1010Tires.com receipt and they should be able to process any warranties for you. **Please Note** Sometimes companies will
refuse to warranty a tire if you did not purchase it from them. If they are an authorized dealer of that brand, they are supposed to
service the product regardless of where it was purchased, however you can not force them to do it. If you can not find anyone to
inspect the tire, then you would have to ship the tire back to us (at your expense**). We would inspect the tire to see if the problem is
covered by the warranty. If it is, we would bill you for the pro-rated portion of the warranty, as well as a shipping charge to get
the replacement tire back to you. If the tire is not covered, then you can choose to purchase a new tire or we can ship the old one back
to you (you will be charged a shipping charge).
In the U.S.A.: Tires are covered by the manufacturer's warranty. Any tire that is suspected of a defect must be sent back to
us for inspection (at your expense**). If the tire is deemed to be defective, we will ship you a replacement tire and you will be charged
for the pro-rated portion of the warranty as well as the shipping charge to get the replacement tire back to you.
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Wheels
Wheels are covered by a 1 year limited finish warranty and a lifetime structural warranty. For us to process any wheel warranty, the
wheel will have to be sent back to us (UPS Ground) at your expense** for inspection. If the wheel is deemed to be defective, we will
ship you a replacement (you will be charged shipping to get the replacement back to you). Finish warranty covers defective finish,
but is void if there is any evidence of use of wheel cleaners or abrasives, or if the wheel has been driven through harsh conditions
such as winter seasons with salt on the roads. Wheels should be cleaned with mild soap and water, and a soft cloth. Structural Warranties
are limited to defects such as cracks, not caused by road hazards or driver error. This IS NOT a road hazard warranty.
Labour
If you purchased a wheel and tire package from us and we shipped the tires mounted on the wheels and computer wheel balanced.
Within 30 days of you receiveing your order, if they need to be re-balanced we will reimburse you the cost providing it is
reasonable (approximately $10.00 per corner). You will have to fax us a copy of your paid reciept to 604-270-4729, along
with a cover letter explaining the problem. We will review the problem, and process the refund within 5 business days if
deemed valid.
**REMEMBER we have a very good outbound rate with UPS. When you are shipping something back to us, it will most likely cost more
than we changed to ship the product to you in the fist place. We do not have a discount on inbound shipments so there is nothing we can
do about this.
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